Questions? No problem! Here are the most commonly asked questions we receive.
Do you ship overseas?
Unfortunately, our shipping is currently limited to Australian customers only. If you are based anywhere in Australia, you will find shipping options and pricing available upon checkout.
Do you offer price matching?
Yes, we do! For any items that you find cheaper elsewhere (non-sale, promotional or members discount pricing), we will provide a no-quibble price match guarantee. Please refer to our 'Terms & Conditions' for full details about our price match promise.
How long does delivery take?
Standard delivery times vary based on location and any special circumstances that may apply. Typically, customers can expect the following:
Metro: Up to 6 business days
Regional: Up to 7 business days
Remote: Up to 14 business days
To view our latest delivery timeframes or find out about any special circumstances affecting shipping timelines, please visit our Delivery page.
Do you offer refunds?
Absolutely! If you have a problem with your product, simply send us an email to support@betabrands.io and we will organise a refund to you. Please refer to our 'Refund Policy' for full terms and conditions.
2 year warranty
Lollipop Baby Monitor's in Australia is backed by a 24 month warranty.
Troubleshooting
We value your time with your little one, and are here to troubleshoot any problems you may have. Our robust Help Centre will help resolve most queries. If not, Chat with us!
Live chat Monday to Friday 8:30am - 5:00pmHere to answer all of your questions
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